Frequently Asked Questions

Frequently Asked Questions

Find answers to our most commonly asked questions

From questions about your cabinets delivery through to questions about our websites security, here you will find answers to our most commonly asked questions. Haven’t found what you’re looking for? – No problem, just head on over to our contact page to get in touch with one of our experts.

PRODUCT FAQ's - Gun Cabinets Online

PRODUCT FAQ's

PAYMENTS AND SECURITY FAQ's - Gun Cabinets Online

PAYMENTS AND SECURITY FAQ's

DELIVERY FAQ's - Gun Cabinets Online

DELIVERY FAQ's

RETURNS AND REFUNDS FAQ's - Gun Cabinets Online

RETURNS AND REFUNDS FAQ's

PRODUCT FAQ's - Gun Cabinets Online

PRODUCT FAQ's

We like to differentiate between cabinets and safes when advising customers on the most appropriate storage solution for them. We view cabinets as exactly that. They are often engineered from sheet steel and feature an appropriate locking mechanism that meet or exceed the minimum requirements for Police approval. Gun safes on the other hand offer a much superior storage solution. They generally offer a higher level of security and come with external accreditations that are more likely to meet the specific ratings required by insurance companies. We would always recommend that you first gain insight into your individual storage requirements. There’s little advantage to spending time searching for a gun cabinet that meets the basic requirements for Police approval when you intend to store a £25,000 shotgun that you intend to have insured. In this case, it would be much wiser to purchase what we would define as a ‘gun safe’. Secondly, we’d recommend always purchasing a cabinet or safe that exceeds your current storage requirements. If you have 3 shotguns, consider purchasing a cabinet that can hold at least 5. This way, you’re ensuring room for future purchases.

Yes. All of our electronic gun cabinets feature robust digital locking keypads that allow you to easily and simply change or update the access code within minutes. Follow the manufactures instructions that come with the cabinet for specific details, but in general, you will usually need the master default code or the door open. Having an issue changing the access code yourself? – Send us a message and one of our safe experts will be in touch shortly.

In order for a cabinet to be ‘Police approved’, it needs to either meet or exceed the requirements of BS 7558. It can sometimes be difficult to ensure when purchasing a cabinet online that the cabinet has been manufactured to the minimum required standards – which is why it is so important to buy from a reputable retailer in the first place. Provided a cabinet has been manufactured to the standards of BS 7558, there’s no reason why it shouldn’t be approved by your local Police force at the time of inspection, provided you have installed it correctly. As the UK’s largest online retailer of gun cabinets, you can be assured that each and every one of our cabinets meet or in most cases exceed the requirements of BS 7558 for Police approval – just take a look at our Police Approved Guarantee.

All electronic gun cabinets will have a secondary bypass mechanism to ensure you can still gain access regardless of your keypad being inoperable due to the batteries draining down. The batteries to your digital keypad can sometimes be accessed from the front with the door closed, whilst others will require you to access the cabinet using the supplied override manual key to change the batteries. Every cabinet is different so it’s important to follow the manufactures instructions.

We sell a number of fireproof gun cabinets to meet the specific requirements of many insurance providers. Where one our cabinets or gun safes is shown to have a fire rating, this will have been independently certified by the manufacture. Fire ratings differ between cabinets, with many commonly offering up to 30 minutes at a specified temperature. For more information, consult the product page for specific details, or contact one of our experts who will be happy to advise further.

PAYMENTS AND SECURITY FAQ's - Gun Cabinets Online

PAYMENTS AND SECURITY FAQ's

We accept all major credit and debit cards. Our website operates the latest security payments system and uses 3D Secure, SSL and AES encryption technology to ensure our customers can make their payments in confidence. For those customers who wish to delay the payment of their order, or wish to spread the cost of their order over a period of time, we have teamed up with Klarna™ to offer 0% interest free finance and Buy Now, Pay Later options. Just add your products and proceed to the checkout to get started.

We have teamed up with Klarna™ to offer 0% interest free finance and Buy Now, Pay Later options. Just add your products to the cart and proceed to the checkout to get started. If you choose Buy Now, Pay Later, you will have 30 days to pay Klarna™ once your order has been dispatched, and you’ll get a reminder before payment is due. Alternatively, you can split your purchase into three equal payments. The first installment will be taken from your card when you place your order. The last two payments will be automatically charged 30 and 60 days later. Don’t worry though, Klarna™ will notify you when each of these payments will be taken.

Our website and online ordering systems are secured to the same standards of UK banks using the latest security techniques including SSL and AES encryption technology. Please be assured we take our duty to protect our customers data extremely seriously..

We use the latest in online payment technology to protect our customers against fraud. 3D secure stands for ‘Three Domain Secure’ – the payment industries authentication standard. Visa have called their scheme Verified by Visa and MasterCard have called theirs SecureCode.

GunCabinetsOnline will appear on your statement.

Please ensure the billing address is correct and matches the registered address for the card you are using (i.e the cards statement address). If this does not fix the issue, we recommend speaking to your card provider. If you continue to experience issues, please contact us and we will try to help.

Gift vouchers and discount codes can all be redeemed from the checkout. Just click, ‘Have a coupon code?’ to get started.

DELIVERY FAQ's - Gun Cabinets Online

DELIVERY FAQ's

Yes delivery is really free! To keep things simple, we offer free delivery to the UK mainland as standard on all our lines. This service is a standard kerbside delivery and aims to make a delivery attempt within 5-7 working days. Need it faster? No problem. We also offer an express service that aims to deliver within 3-4 working days, however please note this is not a guarantee. We also deliver beyond the UK mainland. Please take a look at our delivery information page for further details or consult the individual product pages for specific delivery information.

We typically process orders on the same day we receive them, provided you order before 2pm on a working day. The time it takes for your items to arrive will depend on your location and the delivery service available. Many of our cabinets are heavy and are delivered by specialist courier. Delivery is unless specified, a kerbside service only. Where this is the case, our couriers are not under any obligation to help you move your cabinet beyond the kerbside – however we do usually find they are more than willing to help. Delivery, position and fixing services are available on select brands of cabinets. These services are offered by contracted specialist cabinet couriers and installers, and if available, will be detailed on the product page on this website. It is important that you supply a contact telephone number during the checkout for the courier to use should they require it.

Gun cabinet deliveries are a specialist undertaking and you are therefore likely to incur a delivery charge, should you be unable to accept delivery on the agreed delivery date. If your circumstances have changed and are not currently in contact with the courier directly, please email sales@guncabinetsonline.co.uk detailing your order number. We will liaise with the courier to ensure the delivery of your cabinet can be rearranged at a new time that is convenient to you.

We work with a number of carefully selected delivery partners. Many of our cabinets and safes are delivered on a pallet and for these items, we use the Palletways network of couriers. For smaller cabinets, we use Royal Mail and Parcel Force.

Yes. We can deliver to your nominated freight forwarder provided their address is located within the mainland UK. We can also provide you with an invoice that is suitable for customs. Please be aware that we cannot be held responsible for any damage or loss beyond the point of delivery to your nominated freight forwarder.

You can track the status of your order here at any time, however up to date delivery tracking is currently not available through our website. If your cabinet has not arrived within the estimated delivery time frame, please contact us so we can look into the status of the delivery for you. Our IT team is working hard in order to bring live delivery tracking to our website in the near future.

If your cabinet has arrived damaged, please ensure you note this when accepting delivery. Please also notify us within 24hrs, explaining the damage that has been caused and any photos you have. We will then speak to the courier and arrange collection and replacement.

RETURNS AND REFUNDS FAQ's - Gun Cabinets Online

RETURNS AND REFUNDS FAQ's

We offer a no quibbles 14 day return policy as standard. Many of our gun cabinets however are made to order, or can be customised as part of your order to meet your unique security requirements. In cases like these, we would be unable to offer a refund or exchange unless the cabinet was identified by our team as being faulty at the point of delivery. Dependent on the cabinet you choose, each manufacture offers their own warranty service where faulty good claims can be raised. For further information or to arrange a refund or exchange, please email sales@guncabinetsonline.co.uk. Orders are dispatched from our network of warehouses and we are unable to take delivery of cabinets at our registered office. For this reason, it is essential you first contact us to arrange a return so we can provide you with the correct returns information.

We generally process returns the same working day we receive them into one of our fulfillment centres. Any refund that you have requested will be credited back to your original payment method used at the time of ordering. Refunds to debit and credit cards generally arrive within 3-5 working days – dependent on your banks processing time.

It is the customers responsibility to cover the cost of returning an item to us. If you are returning all of your order, we will refund the original delivery cost as part of the returns process. If you chose one of our specialist services or delivery and position service, we will unfortunately, be unable to refund these charges. We strongly recommend that all items that are being returned to us are sent using a insured and tracked method of delivery. We cannot be held responsible for loss or damage that occurs in transit situations. To arrange a return, please contact us first so we can provide you with the correct returns address.

We pride ourselves on only working with the best gun cabinet manufactures and as a result, faulty items are rare. If however you feel that one of your items is faulty, please email our team directly (sales@guncabinetsonline.co.uk) with your order information and details of the fault. Images or videos of the fault where possible can usually help us deal with the issue quickly and are always worth including in your email where appropriate. Our customer service team will liase with the manufacture to ensure the fault can be dealt with as quickly as possible. If a fault is found, we will arrange for either a repair, full refund or exchange. If a fault it not found, the item will be returned to you at your own cost.

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